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Meet the McGraw-Hill FCU Team of Financial Coaches


At McGraw-Hill Federal Credit Union, we believe empowering members with the tools and resources to make smart financial decisions is a critical component to living a healthier financial life. With their years of experience in the financial industry, our Financial Coaches are here to provide a customized experience for you that will support your financial goals.

We are proud to have these individuals on our team and they look forward to the opportunity to serve your financial needs. Meet our coaches, then, schedule some time to share your goals and get started with building a strong plan – we’re always here for you.


Meet Our Financial Coaches

Yasser Abdalla | | 609-426-6513

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When it comes to achieving financial health and wellness, Yasser believes it all comes down to, “trusting who you are banking with.” He takes that to heart each day by helping members plan effectively for the future, whether it’s for retirement, buying a home, or financing education. “For me, being a Financial Coach involves more than simply opening accounts. It’s about being there for my members and acting as a partner they can connect with no matter what their needs may be. When talking about a member’s life goals, it really comes down to putting them in the best possible position for success.”

Yasser received his MBA from Strayer University and, outside of the office, enjoys international travel (he just returned from a trip to Morocco) and rooting for his favorite soccer team, Real Madrid.

NMLS #1655807

Dalia Kaye | | 609-426-6566

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When walking past Dalia’s desk, the phrase you’re most likely to hear is, “I am always just a phone call away!” And, that’s exactly how she treats all her members that she has the pleasure of connecting with each day. An avid fan of live music and movies, Dalia takes her love of the arts and translates that into positive experiences with members. “I really enjoy connecting with members on a truly meaningful level. Everyone has a favorite movie or band – so, that allows me to forge friendships that last a lifetime. Nothing is better than getting a call from a member I haven’t heard from in a while and catching up.”

Dalia is a graduate of Mount Ida College. She is married with two children and is the proud owner of a very affectionate yellow Labrador/Pit Bull that she absolutely adores.

NMLS #624744


Richard Ramos | | 609-426-6520

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Richard brings his many years of professional services experience to the credit union leading the Financial Coaches as their manager. He works closely with the team to ensure the best possible member experience. “The greatest reward for me is when I see our members getting to experience the best, personalized experience – I am personally driven to ensure we exceed expectations.” Richard’s day is spent not only working with the coaches, but also interacting with members who stop by one our branches or reach out to us. “Everyone’s lives are hectic, so when I get the opportunity to chat with a member, I do whatever it takes to make sure they’re receiving the highest level of service they expect and deserve.”

Richard is a father and considers himself a true family man that believes in the value of financial education. When he isn’t traveling between our Financial Wellness Center at 55 Water St. and East Windsor headquarters, he spends his free time vacationing with his family and listening to Aerosmith, his favorite band.

NMLS #730174


Karen Santolalla | | 609-325-4069

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Going the extra mile – whether it be on one of her outdoor runs or for her members – has always come naturally for Karen. As an avid runner and workout enthusiast, she enjoys putting in the extra work to achieve goals and exceed member expectations. “Building strong relationships with my members and learning with them has always been the first step to helping them achieve their financial goals – and you can’t do that without true commitment and great coaching.” Karen invests the time to really know her members, so she can understand their expectations and, in many ways, make their goals her own. This affords her the unique opportunity to tailor her recommendations based on members’ needs and long-term outcomes. “Yes! When members succeed, we all succeed. It’s what makes this credit union such a great place to work and grow.”

Karen graduated from Diablo Valley College with a Bachelor of Business Administration degree. Outside of work, you can find her exercising and enjoying salsa and hip-hop music.

NMLS #1142547


Questions? Ask McClever.

  • 1-800-226-6428 |
  • Routing Number: 226077943 |
  • NMLS# 407684
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